Frequently asked questions
A few of the things clients ask most often. Anything missing? Just reach out.
What is your turnaround time?
Current turnaround times can be found in the announcement bar at the top of our website. Turnaround time does not include shipping time. Turnaround time for preorders will be listed separately.
Do you offer local pick-up?
Yes, local pickup is available at two Naples locations. Pickup is offered in North Naples seven days a week, and at our Naples (industrial park) location Monday through Friday from 8am–4pm.
Simply select Local Pickup at checkout. Once your order is placed, you will receive an email with detailed pickup instructions.
Do you offer rush orders?
We do our best to accommodate rush orders when possible. Availability depends on our current schedule, so please reach out before placing your order. A rush fee may apply.
Do you accept personal items / drop-offs?
Client-provided items are accepted on a limited basis. Please contact us prior to drop-off to confirm approval, as not all materials are suitable for embroidery.
While we take great care in every project, Seaside Stitches is not responsible for damage to client-provided items.
Do you accept returns or exchanges?
Due to the custom nature of our products, we do not accept returns or exchanges. If there is an issue with your order, please contact us and we will be happy to assist.
Do you offer custom designs or requests?
We love bringing new ideas to life! If you are envisioning something specific, please reach out — we're happy to explore custom options and see what's possible.
Still have a question?
Reach out